Last Thursday I got up to go to the theatre at 3.30am. I arrived at 4.15am. I joined a queue already consisting of twenty two people.
It turns out that the first people in line had been there eight hours. They’d arrived before the previous show had finished and actually slept (well, they claimed to have slept) outside the foyer entrance all night. I’m not sure what I expected; I was queuing for Jerusalem tickets two days before the final performance. And so, it seemed, was everyone else. From actors and students to teachers and office workers; there was even a mother bringing her teenage daughter (and I found waking myself up difficult).
I was reasonably hopeful (as I stood in line for five hours) that I would manage to get a ticket. There were many attempts to calculate exactly how many tickets were required by those in front of me, which, despite asking exactly the same question, to exactly the same people, radically altered every half an hour (I can now sympathise with the difficulties facing pollsters). From a rough average, however, it seemed I would be one of the last.
This made my section of the queue rather frantic: some of us would definitely have spent five hours in vain. Indeed, in several of my fellow queuers it engendered a desperate vigilante streak to emerge. One woman spent three hours patrolling up and down the queue, just to check no one had joined. I’m not sure what she would have done in the event that they had: probably written them a strongly worded letter.
Yet there was also an exciting camaraderie in knowing that we weren’t the only ones desperate to see the show. We all shared that guilt of knowing we’d left it too late. The show became that much more valuable: not only did we each individually think it worth waking up for, but we knew other people did as well. The number of people queuing bizarrely meant that it was more exclusive: only some of us would get in.
The show was amazing: but before I’d seen it, what made me, and others, rate it so highly? Other shows get five star reviews. Other shows have exciting marketing campaigns, big billboards, endless web adverts, flyers, posters, the lot. Yet almost none of them have people queuing outside the night before they start.
Everyone I spoke to in the Jerusalem queue had been personally recommended by a friend. Most, by more than one. West End shows can spend upwards of £70,000 a week on marketing; but they can’t create that buzz when one or two of your friends unequivocally recommend a show. So as a producer, how can I get that hype?
Easy. Have a really, really great show.


